Ten journeys for the whole hotel. You start with just one.
A journey is the complete path of a type of request, from its starting point to the moment the guest has been served. It always involves the same people, brings together several situations and is measured over thirty days. A journey is taken in full: no situation is locked.
Triggered by your guests
Booking a stay
From the price enquiry to the confirmed booking.
See the journeyPreparing the arrival
Every guest welcomed at the promised time, room ready.
See the journeyRequests during the stay
What the guest asks for in the room, delivered and confirmed.
See the journeyBooking a service
Spa, table, activity or transfer: booked and confirmed.
See the journeyComplaints
Every complaint put right and followed up before departure.
See the journeyLost property
Every item returned, or the guest knows it hasn’t been found.
See the journeyCommercial enquiries
Every proposal gets a reply.
See the journey