- Today
- The request turns up in passing in a message: ‘Do you offer transfers?’ The spa has its schedule, the restaurant its reservations book, the driver his phone.
- Where it breaks down
- The request gets lost, the confirmation never arrives, or reception promises a slot the service doesn’t have.
- The situations
- Who is involved
- Reception or the concierge, and the relevant service: spa, restaurant, activities, transfers.
- What improves
- The number of confirmed requests.
- Plan
- Available with Starter Desk.
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