Preparing the arrival

Every guest welcomed at the promised time, room ready.

Today: The arrival time, the cot or the birthday decoration are noted at reception, then passed to the head housekeeper by phone or in the WhatsApp group.
Where it breaks down: The promise made the day before doesn’t survive the shift handover: the cot is missing and the VIP guest waits in the lobby.
The situations: Arrival time and delayed flight
Early arrival
Cot
Special occasion and decoration
VIP guest
Room preferences (near a particular place, accessible, interconnecting)
Other request before arrival
Who is involved: Reception, the head housekeeper and the floors and, depending on the request, maintenance or food and beverage.
What improves: The proportion of rooms ready at the promised time.
Plan: Available with Starter Desk.

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Preparing the arrival