Requests during the stay

What the guest asks for in the room, delivered and confirmed.

Today: The guest calls or writes; reception relays the request to the floors, room service or the porters, often by word of mouth.
Where it breaks down: Nobody knows any more who is dealing with it. The guest chases, and it’s reception who apologises.
The situations: Room change
Late check-out
Items delivered to the room
Extra bed
Room service order
Laundry
Luggage and valet parking
Document printing
Early opening of a facility
Who is involved: Reception, the floors, room service, the laundry, porters and valets.
What improves: Delivery time.
Plan: Available with Starter Desk.

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Requests during the stay