- Today
- Price enquiries arrive by WhatsApp, phone and email. The reply depends on whoever is at the desk, and a request for a proforma invoice can sit all evening in an inbox nobody checks.
- Where it breaks down
- The enquiry goes unanswered, nobody follows up, and the guest ends up booking elsewhere.
- The situations
- Who is involved
- Reception, the reservations team, and accounts for invoices and proformas.
- What improves
- The number of direct bookings.
- Plan
- Available with Starter Desk.
How much is this journey costing you today?
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