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Your guests call and message you. Your teams are busy on the floor. Azulo captures every request, assigns it to the right department, and doesn’t let go until it’s resolved.

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Nothing charged for 14 days.

‘I called reception six times.’
Request #DEM-4821
Room 412
URGENT
‘The air conditioning isn’t cooling at all any more.’
  1. 21:05
    Request received via WhatsApp
  2. 21:07
    Assigned to Yusuf
    Maintenance
  3. Waiting
    Closed and guest informed

We work with

01Your reality

The work isn’t done, yet nobody did their job badly.

The request was received and passed on, but nobody was ever responsible for it. Your hotel’s coordination relies on collective memory.

Hotel team
Reception, Head housekeeper, Morning team
Reception
214 arrives at 09:30, needs the room earlier pls
22:10
Head housekeeper
Ok
22:12
Reception
A guest is complaining in the lobby, apparently they were promised an early check-in
09:40
Nothing in this thread belongs to anyone.
02How to change that

One request, one owner. Until it’s done.

01

The request arrives

WhatsApp · Room 412
The air conditioning isn’t cooling any more.
21:06

A guest or an employee sends a WhatsApp message to report a fault.

02

Azulo handles it

Maintenance

For common questions, it answers by itself in the guest’s language, without keeping them waiting. For repairs, it makes sure someone does them on time.

03

The hotel keeps track

Assigned
Air conditioning fault
Room 412 · Yusuf

Owner, status, handover and closure stay visible until it’s done.

Guest Desk

Guest side

Common questions, answered in the guest’s language, at 23:40, without waking anyone. Real requests, captured with an owner. Anything delicate goes to a person: a complaint is not a job for a machine.

RECEPTION · FRONT OFFICE · GUEST EXPERIENCE · RESERVATIONS
Team Desk

Team side

The preparation work, with a name on it. Rooms, faults, planned works and handovers, between housekeeping, maintenance, food and beverage and reception. Assigned, tracked, chased, closed.

HOUSEKEEPING · MAINTENANCE · FOOD AND BEVERAGE · MANAGEMENT
The interface, from the inside

The same 07:45 request, with an owner.

An early arrival, followed from the guest’s message to the room being ready. Let it scroll, or click the tabs to see how the information flows.

HAHotel Alameda
Desk active
WhatsApp · Mrs Lefèvre · arriving this morning
Hello, our flight lands at 07:00. Would it be possible to have the room before 15:00?
07:02
Hello, rooms are normally available from 15:00. I’m passing your request to reception, who will confirm before you arrive.
07:02 · Desk
Request captured · nobody typed it
Early arrival
RM-214 · 09:30 · #DEM-4821
Passed to the team
03Where to start

Choose your journey. Measure its impact in 30 days.

A journey is the complete path of a guest request, from the moment it’s triggered to its completion and closure.

Fourteen days to try it on your own requests. Thirty days to measure the impact.

See how to get started →

Which journey costs you the most time today?

Start your free trialSee a request go all the way