Terms of Service

1. These terms

Azulo is provided by WOSLA INFORMATION TECHNOLOGY SERVICES - FZCO, licence number 87494, registered at DSO-IFZA, IFZA Properties, Dubai Silicon Oasis, Dubai, United Arab Emirates ("we", "us"). By creating an account, starting a trial or otherwise using the service, you agree to these terms on behalf of yourself and, where applicable, the organisation you represent. If you do not agree, do not use the service.

2. The service

Azulo is a subscription operations platform for hotels and service teams, made available over the internet at https://azulo.ai and the associated application. We provide it on a software-as-a-service basis; you receive a right to use it, not ownership of it.

3. Accounts

• You must give accurate registration information and keep it current.
• You are responsible for the security of your credentials and for activity carried out under your account.
• You must tell us promptly if you become aware of unauthorised access to your account.

4. Trials, plans and payment

• Where a free trial is offered, a valid payment method is required to start it. No charge is made until the trial converts to a paid subscription.
• You may cancel before the trial ends without being charged. We will give you notice before the trial ends.
• Paid subscriptions renew automatically for successive periods unless cancelled before the end of the current period.
• Fees are stated exclusive of any applicable tax, which is added where required.
• If a payment fails, we may suspend access after notifying you and allowing a reasonable opportunity to fix it.
• Where your usage exceeds the limits of your plan, we will notify you before any additional charge applies.

5. Your data

You retain all rights in the data your organisation records in Azulo. You grant us the limited rights needed to host, process and display that data in order to provide the service to you, and to make backups. We do not sell it and we do not use it to advertise to you. Our handling of personal information is described in our Privacy Policy.

6. Acceptable use

You agree not to:

• Use the service unlawfully, or to store or send unlawful content.
• Attempt to gain unauthorised access to the service, other customers' data, or the underlying infrastructure.
• Interfere with or disrupt the service, or place unreasonable load on it through automated means.
• Resell, sublicense or make the service available to third parties outside your organisation without our written agreement.
• Reverse engineer or attempt to derive the source code of the service, except to the extent applicable law does not permit this restriction.

7. Third-party channels

Azulo can connect to third-party channels and services, including messaging providers and payment processors. Your use of those services is governed by their own terms, and any fees they charge, such as the cost of your own business messaging number, are your responsibility and are not included in your Azulo subscription.

8. Availability and support

We work to keep Azulo available and performing well, but we do not warrant that it will be uninterrupted or error-free. We may carry out maintenance, and will try to schedule anything disruptive outside peak operating hours. Support is provided in line with your plan.

9. Suspension and termination

You may cancel your subscription at any time, effective at the end of the current billing period. We may suspend or terminate access where you materially breach these terms, where required by law, or where your use presents a security risk. On termination, your right to use the service ends. We do not delete your organisation's data automatically on cancellation; you may request its export or deletion.

10. Liability

To the fullest extent permitted by law, neither party is liable for indirect or consequential loss, loss of profit, revenue, goodwill or anticipated savings. Our total aggregate liability arising out of or in connection with the service is limited to the fees you paid us in the twelve months before the event giving rise to the claim. Nothing in these terms limits liability that cannot lawfully be limited.

11. Changes

We may amend these terms. Where a change is material, we will give reasonable advance notice to account holders. Continuing to use the service after a change takes effect means you accept the amended terms.

12. Governing law

These terms are governed by the laws of the United Arab Emirates as applied in the Emirate of Dubai, and the courts of Dubai have exclusive jurisdiction over any dispute arising from them, except where mandatory local law gives you the right to bring proceedings elsewhere.

13. Contact

WOSLA INFORMATION TECHNOLOGY SERVICES - FZCO
DSO-IFZA, IFZA Properties, Dubai Silicon Oasis, Dubai, United Arab Emirates
hello@azulo.ai
+971 58 580 5093